– Our Mission –

At Celtycs, we are passionate about enabling organizations to deliver a lasting smile on every consumer of their products and services through exceptional customer service.

About

Celtycs was conceived and founded in 2002 to help companies strategize, develop and deploy customer management solutions across their business processes. Celtycs is based in Bangalore, India and has serviced more than 70 global customers that include Fortune 50 companies, top 5 Indian telecom operators, global contact centres, private equity firms and business process outsourcers.

Celtycs became a part of Activeo group in 2013 with operations in Paris, Geneva, London, Singapore, Mauritius and Bangalore.

Celtycs adopts a unique result-driven approach that involves an analysis of the business need, customer management strategy definition and the execution of the strategy across the people, process and technology dimensions using its proprietary methodologies and tools.

Celtycs is also a member of a very successful global alliance called LimeBridgeTM. The alliance has 8 member companies from 8 countries around the globe – including Australia, France, Germany, India, Japan, Sweden, U.K. and the U.S.A. Collectively we have served over 150 companies from around the globe and our customers have included marquee names from Banking, Insurance, Travel, Telecom, Technology, Travel and Utilities.

Celtycs and the LimeBridge global alliance deliver world-class solutions including:

  • Creating and Implementing Customer Service Strategy
  • Listen and Act on Customer feedback
  • Benchmark the Service Experienced by your Customer
  • Self-Service Design
  • Improve Contact Center Performance
  • Deploy the Right number of Resources at the Right Place at the Right Time
  • Make Internal Quality Monitoring an Early Indicator of Customer Experience
  • Optimize Cost of Customer Acquisition and Service

 

Board

Joseph Kort

Joseph Kort

Board Member

Joseph Kort, co-founder and president since 1996, has positioned Activeo as a key player in the specialised field of customer relationship consulting and contact centre integration.

In 2004, Activeo strengthened its position in the consulting area by combining with Affluence and so becoming a member of the LimeBridge Alliance.

With graduate degrees from Syracuse University in New York: Master in Telecommunications and Management, Joseph Kort began his career with Mobil. He then occupied several sales and management positions internationally and in France with HP, Datapoint and Data General.

MD Ramaswami

MD Ramaswami

Board Member

Known to friends as MD, he started Celtycs in 2002. MD has over 30 years of experience in technology, outsourcing, and customer service.

Prior to Celtycs, MD was the first Managing Director of Dell International Services, Dell’s offshore services center in India. He has held leadership positions at Talisma, Verifone, PSI and Infosys. He has been an invited speaker at many international forums such as IQPC, SSPA and Internet World.

MD holds a Bachelor’s degree in Engineering from IIT Madras, Masters in Computer Science from Michigan State University and an executive MBA from Stanford Business School.

Vinit Singhal

Vinit Singhal

Managing Director

Vinit has over 27 years of experience in operations management and technology.

Vinit has been involved in several consultancy assignments with global companies to help improve the effectiveness and efficiencies of their customer operations. In addition to managing customer experience measurement services for various clients, he plays a key role in conceptualizing and building technology products to help companies measure and manage customer experience and operations.

Prior to Celtycs, Vinit was Head of Operations of a leading Electronic Manufacturing Services provider based in Bangalore.

Vinit holds a Bachelors degree in Computer Science and Engineering.

Management Team

Vinit Singhal

Vinit Singhal

Managing Director

Vinit has over 27 years of experience in operations management and technology.

Vinit has been involved in several consultancy assignments with global companies to help improve the effectiveness and efficiencies of their customer operations. In addition to managing customer experience measurement services for various clients, he plays a key role in conceptualizing and building technology products to help companies measure and manage customer experience and operations.

Prior to Celtycs, Vinit was Head of Operations of a leading Electronic Manufacturing Services provider based in Bangalore.

Vinit holds a Bachelors degree in Computer Science and Engineering.

Surendra Kumar

Surendra Kumar

Head Admin

Suren takes care of facilities, Invoices, payroll and coordinating with accounts team, He has about 15 plus years of experience as Admin and around 5 years experience as an accounts assistant. He is the goto guy when you have discussed anything related to facilities.

Harikrishna

Harikrishna

Head Services

Hari has over 15 years in Customer Service Operations and currently Heads the Service vertical at Celtycs. He manages various Projects in the Service Division, has significant knowledge and experience in leading, supporting and managing several teams of diverse and complex functions. He is also instrumental in designing, strategizing and implementing complex internal business processes.

Prior to Celtycs, Hari worked with WNS Global as a Lead

Ibnul Muttaquee

Ibnul Muttaquee

Head IT

Ibnul currently is the go-to man for anything related to IT and systems in Celtycs. Apart from deep diving into network he also helps with HR activities in the company.

Ibnul comes with 10+ years of experience in corporate. He is passionate about what he does, his motto is “If you don’t do it right who will?”

Hirak Das

Hirak Das

Product Manager

Hirak comes with nearly 14 experience in Contact Center and Customer Experience industry. He is heading the software vertical in Celtycs where he helps to drive Celtycs’ product penetration in the market. He loves anything related to technology, travel, photography and food.

– Clients –

BigBasket Online Grocery
BigBasket Online Grocery
BigBasket Online Grocery
BigBasket Online Grocery