Celtycs was conceived and founded in 2002 to help companies Strategize, Develop and Deploy customer management solutions across their business processes. Celtycs is based in Bangalore, India and has serviced more than 100 global customers that include Fortune 50 companies, top 5 Indian telecom operators, global contact centres, private equity firms and business process outsourcers.
Celtycs became a part of Activeo Group in 2013 with operations in Paris, Geneva, London, Singapore, Mauritius and Bangalore.
Celtycs adopts a unique result-driven approach that involves an analysis of the business need, customer management strategy definition and the execution of the strategy across the people, process and technology dimensions using its proprietary methodologies and tools.
Celtycs is also a member of a very successful global alliance called LimeBridge. The alliance has 8 member companies from 8 countries around the globe – including Australia, France, Germany, India, Japan, Sweden, U.K. and the U.S.A. Collectively we have served over 150 companies from around the globe and our customers have included marquee names from Banking, Insurance, Travel, Telecom, Technology, Travel and Utilities.
Celtycs and the LimeBridge global alliance deliver world-class solutions including:
Creating and Implementing Customer Service Strategy
Listen and Act on Customer feedback
Benchmark the Service Experienced by your Customer
Self-Service Design
Improve Contact Center Performance
Deploy the Right number of Resources at the Right Place at the Right Time
Make Internal Quality Monitoring an Early Indicator of Customer Experience
Optimize Cost of Customer Acquisition and Service
– Our Mission –
– About –
Board
Joseph Kort
Board Member
In 2004, Activeo strengthened its position in the consulting area by combining with Affluence and so becoming a member of the LimeBridge Alliance.
With graduate degrees from Syracuse University in New York: Master in Telecommunications and Management, Joseph Kort began his career with Mobil. He then occupied several sales and management positions internationally and in France with HP, Datapoint and Data General.
Vinit Singhal
Managing Director
Vinit has over 30 years of experience in operations management and technology.
Vinit has been involved in several consultancy assignments with global companies to help improve the effectiveness and efficiencies of their customer operations. In addition to managing customer experience measurement services for various clients, he plays a key role in conceptualizing and building technology products to help companies measure and manage customer experience and operations.
Prior to Celtycs, Vinit was Head of Operations of a leading Electronic Manufacturing Services provider based in Bangalore.
Vinit holds a Bachelors degree in Computer Science and Engineering.
Management Team
Vinit Singhal
Managing Director
Vinit has over 30 years of experience in operations management and technology.
Vinit has been involved in several consultancy assignments with global companies to help improve the effectiveness and efficiencies of their customer operations. In addition to managing customer experience measurement services for various clients, he plays a key role in conceptualizing and building technology products to help companies measure and manage customer experience and operations.
Prior to Celtycs, Vinit was Head of Operations of a leading Electronic Manufacturing Services provider based in Bangalore.
Vinit holds a Bachelors degree in Computer Science and Engineering.
Surendra Kumar
Head Admin
Suren takes care of facilities, Invoices, payroll and coordinating with accounts team, He has about 20 plus years of experience as Admin and around 5 years experience as an accounts assistant. He is the goto guy when you have discussed anything related to facilities.
Harikrishna
Head Services
Hari has over 18 years in Customer Service Operations and currently Heads the Service vertical at Celtycs. He manages various Projects in the Service Division, has significant knowledge and experience in leading, supporting and managing several teams of diverse and complex functions. He is also instrumental in designing, strategizing and implementing complex internal business processes.
Prior to Celtycs, Hari worked with WNS Global as a Lead
Ibnul Muttaquee
Head IT
Ibnul currently is the go-to man for anything related to IT and systems in Celtycs. Apart from deep diving into network he also helps with HR activities in the company.
Ibnul comes with 13+ years of experience in corporate. He is passionate about what he does, his motto is “If you don’t do it right who will?”
– Clients –
