What is Chief Customer Officer Forum?
Like the forum of ancient Rome, the Chief Customer Officer Forum is a place for leaders to meet, discuss the future and improve their professional working lives. It’s a place where the best and brightest can exchange ideas, learn new techniques, share knowledge, and in so doing, rise to the top of their profession. Participants have a unique opportunity to hear about the latest developments and most successful techniques in customer management, both from other participants and from customer service leaders in India and overseas. Being responsible for the day to day management of customers is a constant challenge, so the Forum provides a community of like-minded people, peers you can turn to for support in your professional life. The Forum is run by and dedicated to people just like you: people in senior executive roles who share a passion for improving the experience they give their customers; people who are shaping the future of the way Indian organisations relate to their customers.
What’s in it for me?
The Forum is a unique opportunity to improve the quality of your working life. It’s the ideal place to expand your personal network and show your position in the industry. The Forum will give you a fulfilling support structure where you can:
• obtain and share credible ideas
• familiarise yourself with best practices
• understand what works, what doesn’t and why
• test your own ideas in a safe setting
• share your achievements.
As a participant of the Forum you won’t be railroaded into the latest fads. You’ll get independent credible assessment of the latest ideas and innovations, and instead of getting a sales pitch you’ll be part of a robust discussion amongst your peers. You’ll be able to see the big picture, make your own contributions and make your own judgements.
Meeting History By Year: Topics Covered To Date:
(Most recent years first)
May 2010: Connecting with the customer
October 2010: Proving that Better Customer Experiences are Cheaper
June 2009: How do customer service operations reduce costs by 20-30% without investing in any technology?
May 2009: Customer Service in the Economic Downturn
October 2009: Success Stories From Idea to Implementations
May 2008: The Transformation Challenge
November 2008: Making Outsourcing Work
November 2008: Leading Practices in Customer Experience – Virtual World Tour
May 2007: Using technology to deliver better customer experiences
October 2007: Optimising the End to End Customer Experience
May 2006: Managing and Measuring Business and Human Performance
November 2006: Proving the strategic value of service
May 2005: The Strategic Value of Service
November 2005: Multi Channel Delivery
November 2004: Initial Meeting
How do I sign up?
To sign up please call Naveen at +91-9663377850 or write to naveen@celtycs.com
Who should sign up?
The event and content is designed for senior leaders who are in charge of transforming customer operations. Recommended Participant profiles:
• Directors, Presidents, CEO
• Customer Service Heads, Chief Customer Officer
• Senior Leaders of :
o Customer Relationship Management
o Customer Experience & Satisfaction
o Customer Care and Support
o Customer Acquisitions & Retention
o Service Quality
o Sales & Marketing
o Brand Management & Development
o Service Strategy & Delivery
o Consumer/Marketing Research
When is the next CCO Forum scheduled?
Please register yourself on our site to get updates on the dates and venue of the upcoming CCO Forum and seminars.