Technology


A high technology, B2B start-up based out of San Jose approached Celtycs with a unique situation. They had developed a breakthrough display technology, the product was ready for production and roll out but amidst all this they had forgotten about this Elephant in the room called Customer Service. Within 3 months Celtycs along with our LimeBridge partner in US developed the customer service road map and detailed processes for service. Celtycs also helped this company identify call centre technology partners including phone systems and CRM solutions.

For one of the top PC brand in India, we helped them setup their customer support contact centres in India, designed Work Force Management team, and monitored their contact centres to enhance the customer services and customer experience.

We have also served several fast growing technology solution companies in assessing their captive or outsourced contact centres, technical support teams and customer service operations in enhancing their performance to help improve their deliveries to customer through assessments, call quality monitoring, mystery audits and benchmarking them with their peers in the industry.

For one of the leading Srilanka's internet based research company, we helped them in enhancing and evaluating operational performance on a scalability level of their HR, training, production, quality and reporting teams.

 



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