We have assisted companies engaged in travel and tourism business.

For one of India’s leading tour operator offering holiday and tour packages, we reviewed the entire sales process handled by their contact centre and redesigned the sales process to increase sales conversion rate.

For India’s leading online travel company, we have monitored their customer support desk starting from reservation to retention through Call Quality Monitoring, CSAT Surveys and Mystery Shopping which helped improve the customer satisfaction and monitoring their customer service operations.

For one of the famous online bus tickets booking portal, we assisted in scaling operations to seamlessly deliver the aggressive sales projections by designing organizational architecture for frontend and backend operations through detailed operational analysis and reviews. We also implemented WOCAS™ (What Our Customers Are Saying) to capture the customer voice at different touch points.

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