Customer Service Cost Reduction


How do customer service operations reduce costs by 20-30% without investing in any technology?


Celtycs believes in the concept of “Best Service is No Service™” which guides you to liberate your customer service, keep them happy and control costs through:

•  Isolate repeat contacts using the "Snowballs" system, and increase first contact resolution (FCR) and first point resolution (FPR)

•  Streamline and keep current knowledge using Wikis and other free software

•  Create online training with brakes and guidance for representatives to handle queries more efficiently and effectively

•  Move some of the operations "at home"


Write to us to know more about this service or download the Success Stories on this site which explains how we helped our clients from several verticals to control costs of customer service and in parallel enhance the customer experience.



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