Contact Centre Benchmarking
Fortitude Assessment is a structured contact center benchmarking program designed and implemented by Celtycs. Over the past 10years Celtycs and the LimeBridge Alliance have worked with hundreds of local and global companies across all major industry verticals in customer operations improvement projects. Along the way we have documented best practices in customer service and benchmarked standards of customer operations.
The key elements of our
continuous improvement solution are as follows:
•   What’s working and what’s missing in your customer operations?
•   What best practices you can adopt to improve contact center performance?
•   What best practices you can adopt improve customer happiness?
•   Where does your contact center stand in comparison with global standards?
Fortitude Assessments are modular, highly customisable and can be done remotely. Write to us to know more.