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Celtycs Develops New CRM Package For Contact Centres

Bangalore: | Updated: Oct 17 2003, 05:30am hrs
City-based consulting start-up, Celtycs Management Services Pvt Ltd, has developed a new methodology backed by software tools for enhancing the performance of contact centres. The methodology, to be launched as a branded package, would enable contact centres to increase their customer satisfaction levels by 50-80 per cent, said Celtycs managing director, MD Ramaswami.