Actionable customer insights from Social Media



88% are influenced by online customer service reviews when making buying decisions. (Zendesk)

63% of consumers read negative reviews on social media. (Zendesk)

30% of customers share positive reviews on social media. While 45% of customers share negative reviews on social media. (Zendesk) 

More so because,

74% of online adults are regular users of social networking

Our multi-channel social media analysis tool SociolyzeTM, is a cloud based tool to help you understand your customer’s behaviour, their reason for likes and dislikes, your operational efficiency, reactions of your marketing campaigns and your competitor’s presence on the social media.

SociolyzeTM uses cutting edge natural language processing algorithm to analyse the customer’s comments and delivers you actionable insights




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