Textchurn - Text Mining On Demand

 
 

Textchurn helps you discover and extract hidden information from the feedback text (verbatim) received from your customer through the surveys you conduct or from any other source. 

As you are aware that the survey questions typically ask the customer, for example, “How satisfied are you with our services?” and then give an option to choose from 1 to 5 for rating. And again typically all such questions are followed by “Why?” - to know more about your customers’ reason for satisfaction or dis-satisfaction. This open feedback text or verbatim received from customer has the gold mine of data to actually help understand the reason for their rating and thus, derive corrective measures. But to go through each comment from your customers could be very labour intensive, requiring several people in your organization to read and categorize each comment to make sense. 

This is where our tool Textchurn steps in. A cutting edge text mining and sentiment analysis cloud based software.

Its state-of-the-art natural language processing algorithm can categorize any data size quickly to meaningful buckets. All you need to do is to spent few minutes initially to train our tool by creating the category you require on your sample data. Then a click of a button will categorize all the remaining data instantly with reasonable degree of accuracy. 

It is ‘on-demand’ - gives you the freedom and control to just pay and use this data mining tool based on the quantum of data you have – as and when you want. 

Please do note that an essential step during even a telephonic surveys is for the interviewer to type the voice of the customer in text format. And this again accumulate into massive size of textual data which are more often ignored just due to the huge size and complexity. This textual data from your telephonic surveys can be the input to Textchurn to derive insights.

We will give you an easy to read report page that shows valuable information at the click of a button.

We also give a very easy to use UI to train and reap the benefits of our powerful natural lanuguage processing powers. 

 

So go ahead and ask for a free test drive of this powerful yet simple tool.

 

 


 


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