Masterclass on Customer Management
In today’s rapidly changing customer dynamics and extreme visibility of customer voice on social media, one wonders how to keep up with the pace. Great CSATs, high NPS scores, superior customer service are what companies are aiming for. But how are they going about achieving this? What is a perfect call? Is answering a customer enquiry enough? What is true quality of service? What should we measure? And how do we effectively use what we measure? Can a contact center directly drive business growth?
Please reach out to us to know answers to these questions and to understand some path breaking principles in customer service management.
All Masterclass sessions are conducted by M. D. Ramaswami.
Who Should attend?
• Quality Heads
• Operations Head
• MIS Heads
• Marketing Heads
• Outsourced Partner Managers