Customer Experience Management

Celtycs has more than 15 years of experience in managing customer operation for companies across the globe

Celtycs Technology

Celtycs technology application for Customer’s Insights, Quality and Knowledge Management

Celtycs As A Consulting Company

CONSULTING

Celtycs is a leading customer advisory firm helping clients excel in their customer relationship strategies and performance. Together, we create enduring change and results.

Celtycs Technologies

TECHNOLOGY

Celtycs also offers world-class software applications to measure your organization’s Quality, maintain the knowledge, deliver training, analyze pain points and help make sense of your data.

Celtycs As A Quality Management Service Company

SERVICES

Celtycs offers quality/CSAT measurement and analytics services. We are leaders in providing Third Party Quality Management Solution.

Here are some of our products to improve your customer experience

A cloud-based Contact Centre Quality Monitoring software to help your QA team measure the quality of voice & non-voice interactions at your contact centers

FYI Knowledge Management Logo

Find Your Info (FYI) is a Knowledge Aggregation and Management tool, with call guidance feature built-in

SMART Customized Dashboard

Smart steps in here to automate most of the data collection process and create single visual platform that offers comprehensive reports and analytics

Sociolyze  uses cutting edge natural language processing algorithm to analyze the customer’s comments and delivers you actionable insights

Textchurn helps you discover and extract hidden information from the feedback text (verbatim) received from your customer through the surveys you conduct or from any other source.

WOCAS® allows you to capture and process feedback from your customers in a structured way and to eliminate the root cause of systemic customer issues.

YEARS EXPERIENCE

CLIENTS

AUDITS DONE

Activeo Expands in Asia

Opening of Asia-Pacific headquarters in Singapore

Acquisition of Celtycs in Bangalore, India

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