Spade, SPecific Actionable Data from Evaluations, is cloud-based multi-role and highly flexible customer experience analysis and quality management system that helps you develop insights on expectations of your customers and Quality of Service delivered by your contact center. It is the best call center quality monitoring software system your organization can ever use.
With our quality monitoring tool, Spade, you can measure and manage the quality of service provided by your contact centers for different types of interactions between your customer and frontline staff or agents such as voice, email or web chat.
Save up to 20% of the time for your Team Leaders and Agents by enabling instant feedback of Agent’s performance through Spade.
Your Dream Score Card
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Get On Top Of Complaince
Reports and Analytics
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Our happy customers
Our clients range from small 50-agent teams to 1000+ operations, from global brands to expert outsources. It makes us really happy that they love what we do.
Spade has added the much needed flexibility to our Quality Monitoring Strategy. The cloud based application allowed us to quickly start with the audits across locations with minimal setup, training and infra needs. The concurrent reports and meaningful dashboards have helped us improve our control mechanism which has led to increased productivity and consistency in the output. Feedback from relevant stakeholders has been very positive.