Celtycs is a leading customer advisory firm helping clients excel in their customer relationship strategies and performance. Together, we create enduring change and results.
We are pioneer in providing External Third Party Quality Management Service for your Contact Centers. We also measure and analyze NPS/CSAT of your customers.
We have world-class software applications to measure your organization’s Quality, maintain the knowledge, deliver training, analyze pain points and help make sense of your data.
Here are some of our products to improve your customer experience
FYI is a single Knowledge/Document Repository to manage your process articles for the organization that helps Front Line Staff to deliver consistent and accurate information quickly
WOCAS® allows you to capture and process feedback from your customers in a structured way and to eliminate the root cause of systemic customer issues.