CONSULTING
Celtycs is a leading customer advisory firm helping clients excel in their customer relationship strategies and performance. Together, we create enduring change and results.
TECHNOLOGY
We have world-class software applications to measure your organization’s Quality, maintain the knowledge, deliver training, analyze pain points and help make sense of your data.
SERVICES
We offer NPS/CSAT measurement and analytics services. We are leaders in providing Third Party Quality Management Services.
Here are some of our products to improve your customer experience
A cloud-based Contact Centre Quality Monitoring software to help your QA team measure the quality of voice & non-voice interactions at your contact centers
One stop solution to automate the Quality Assessment, Process Compliance and Sentiment Analysis of your both inbound and outbound contacts with customers.
WOCAS® allows you to capture and process feedback from your customers in a structured way and to eliminate the root cause of systemic customer issues.
YEARS EXPERIENCE
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AUDITS DONE
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