De-clutter your Service Center

Learn to prevent non-valuable contacts

Customer Experience Management

Celtycs has more than 15 years of experience in managing customer operation for companies across the globe

Quality of Service, Amplified

Spade for Inside-out Quality Monitoring and Management

Celtycs Technology

Celtycs technology application for Customer’s Insights, Quality and Knowledge Management
Celtycs As A Consulting Company


Celtycs is a leading customer advisory firm helping clients excel in their customer relationship strategies and performance. Together, we create enduring change and results.

Celtycs As A Quality Management Service Company


We are pioneer in providing External Third Party Quality Management Service for your Contact Centers. We also measure and analyze NPS/CSAT of your customers.

Celtycs Technologies


We have world-class software applications to measure your organization’s Quality, maintain the knowledge, deliver training, analyze pain points and help make sense of your data.

Here are some of our products to improve your customer experience

A cloud-based Contact Centre Quality Monitoring software to help your QA team measure the quality of voice & non-voice interactions at your contact centers

FYI is a single Knowledge/Document Repository to manage your process articles for the organization that helps Front Line Staff to deliver consistent and accurate information quickly

WOCAS® allows you to capture and process feedback from your customers in a structured way and to eliminate the root cause of systemic customer issues.





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