Celtycs also offers world-class software applications to measure your organization’s Quality, maintain the knowledge, deliver training, analyze pain points and help make sense of your data.
Here are some of our products to improve your customer experience
A cloud-based Contact Centre Quality Monitoring software to help your QA team measure the quality of voice & non-voice interactions at your contact centers
Find Your Info (FYI) is a Knowledge Aggregation and Management tool, with call guidance feature built-in
Smart steps in here to automate most of the data collection process and create single visual platform that offers comprehensive reports and analytics
Sociolyze uses cutting edge natural language processing algorithm to analyze the customer’s comments and delivers you actionable insights
Textchurn helps you discover and extract hidden information from the feedback text (verbatim) received from your customer through the surveys you conduct or from any other source.
WOCAS® allows you to capture and process feedback from your customers in a structured way and to eliminate the root cause of systemic customer issues.